FAQ
General FAQ
Fees & Insurance
Before You Book
Please Review Prior to Scheduling
This is a direct-pay medical practice. We do not bill insurance. Payment is required at the time of booking in order to confirm your appointment. A secure credit card entry is required when scheduling online.
Appointments are reserved specifically for you. Please ensure you are available at the scheduled time.
Payment Policy
All visits are self-pay.
Full payment is collected at the time of booking through our secure scheduling platform.
We do not bill insurance. Upon request, we can provide a detailed receipt (superbill) that you may submit to your insurance carrier for possible out-of-network reimbursement. Reimbursement is not guaranteed and depends on your individual plan.
We do not participate in Medicare. If you are a Medicare beneficiary, you will be asked to sign a private contract acknowledging that neither you nor the practice will submit claims to Medicare.
Cancellation & Rescheduling Policy
Appointments may be rescheduled or canceled up to 24 hours prior to your scheduled time.
Cancellations within 24 hours and missed appointments are non-refundable.
We understand that emergencies occur. Exceptions may be considered at the discretion of the practice.
Telemedicine Policy
All visits are conducted via secure telemedicine unless otherwise specified.
You are responsible for ensuring:
A stable internet connection
A private location
A working camera and microphone
If technical issues prevent completion of the visit and cannot be resolved within a reasonable timeframe, the appointment may need to be rescheduled.
Second Opinion Policy
Second opinion consultations require:
Submission of all relevant medical records prior to the appointment
Upload of imaging, pathology reports, and lab results when applicable
A clearly defined question for review
Failure to submit records at least 48 hours before the appointment may result in rescheduling. Second opinion visits are consultative in nature and may not include prescribing, diagnostic testing, or ongoing management unless otherwise agreed upon.
Scope of Care Disclaimer
This practice does not provide:
Chronic pain management
Controlled substance prescribing
ADHD stimulant prescriptions
Emergency care
If you are experiencing a medical emergency, call 911 or seek immediate in-person care.
GLP-1 / Weight Management Disclosure
If you are using GLP-1 medication:
Weight loss medications alter appetite and nutrient intake. Our approach emphasizes muscle preservation, metabolic health, and long-term sustainability — not appetite suppression alone.
Laboratory monitoring may be recommended based on your individual risk factors.
Mental Health Screening Notice
All new patients complete standardized screening for depression and anxiety as part of comprehensive care.
This does not replace psychiatric care. If moderate or severe symptoms are identified, further evaluation or referral may be recommended.
Licensure Notice
Medical services are provided only to patients physically located in states where the physician is licensed at the time of the visit.
By scheduling, you confirm that you will be physically located in an eligible state during your appointment.
Refund Policy
Medical services are time-based professional services. Once a visit has occurred, fees are non-refundable. Prepaid appointments canceled within the allowed cancellation window may be rescheduled.
Administrative Email
For non-medical questions only (billing questions, media, professional inquiries, or general information): admin@yourdomain.com
Please do not include personal medical information in email. This inbox is not monitored for urgent medical concerns and is not used for clinical care. If you are experiencing a medical emergency, call local emergency services immediately.
If you’re unsure, a discovery call is the best next step